Refund and Return Policy
At Onyx Art House, we are committed to providing a high-quality shopping experience. If you encounter any issues with our service or products, please contact us immediately via email, and we will work diligently to resolve the matter as quickly as possible.
Eligibility for Returns and Refunds:
We offer refunds or replacements for items that were either damaged, defective, or incorrectly shipped. If you receive an item that does not match your order, or if the product arrives damaged or defective, please notify us within 30 days of receiving the item. Upon receipt of the returned product, we will either refund the purchase price or replace it with an identical item, as per your preference.
Conditions for Returns:
To qualify for a return, the item must be sent back to us in its original condition. Buyers are responsible for the return shipping costs, and the item must be returned within the specified 30-day period. If the item is not returned in its original condition, the buyer will be responsible for any depreciation in value, as this could impact the refund or exchange.
Process for Returns:
-
Contact us via email to initiate the return process. Include your order number and a description of the issue.
-
We will provide you with instructions on how to return the item.
-
Ship the item back to us using a reliable shipping service, ensuring that it is packaged properly to avoid any further damage.
-
Upon receiving the returned item, we will process your refund or replacement request promptly.
Please note that custom or personalized items may not be eligible for return or refund unless they are defective or damaged upon arrival.
We value your satisfaction, and our goal is to ensure that you are completely happy with your purchase. If you have any questions or concerns regarding your order, feel free to reach out to our customer service team for assistance.
Contact Information:
For any issues related to returns or refunds, please email our customer service team at onyxarthouse@gmail.com , and we will promptly address your concerns.